TL;DR
Business Analyst (Airline Loyalty): Defining and documenting business and functional requirements for airline loyalty management systems with an accent on program structures, partner earn/burn, and complex operational scenarios. Focus on validating solution design, assessing vendor configurability, and ensuring system feasibility across customer service, finance, and marketing departments.
Company
Cognizant is a leading global professional services and consulting company that transforms business, operating, and technology models for the digital era.
What you will do
- Define business and functional requirements for B2B/B2C program structures and tiering.
- Validate operational use cases including retro claims, refunds, and partner transactions.
- Lead functional fit scoring during vendor evaluation processes.
- Challenge vendors on the balance between system configurability and customization.
- Support implementation by validating solution designs against real-world operations.
- Collaborate with stakeholders in marketing, finance, and customer service to ensure alignment.
Requirements
- 7–10+ years of professional experience in airline or large-scale loyalty program operations.
- Proven hands-on exposure to Loyalty Management Systems (LMS) such as Comarch, IBS, Amadeus, or Salesforce.
- Strong understanding of billing, settlement, fraud detection, and customer servicing processes.
- Demonstrated ability to translate business goals into executable system requirements.
- Excellent communication skills for stakeholder management and vendor negotiation.
Culture & Benefits
- Member of the Fortune 500 and a high-caliber global professional community.
- Focus on collaborative, innovative, and inclusive workplace environments.
- Opportunities to drive digital transformation for leading global companies.
- Commitment to professional development and building custom career paths.
- Emphasis on ethical business practices and community engagement.