TL;DR
International CX Consultant (German Speaking): Providing expert support and consultancy to international clients in the DACH region regarding HR software solutions with an accent on ticket resolution, relationship management, and process optimization. Focus on balancing quality customer service with light project management to ensure high user satisfaction and system efficiency.
Location: Must be based in or near Malaga, Spain (Hybrid work model).
Salary: €25,000–€30,000 per year.
Company
Protime, a member of the SD Worx group, is a European provider of HR software for workforce management and time and attendance solutions.
What you will do
- Serve as the primary contact point for international customers in the DACH region.
- Provide expert answers and guidance through the ticket management system.
- Manage customer relationships and build trust with key contacts.
- Advise clients on optimizing their software environment in a light project consultancy mode.
- Collaborate with internal experts to address customer needs and provide leads.
- Take ownership of the client portfolio while ensuring quality and continuous improvement.
Requirements
- Fluent proficiency in English and German is mandatory.
- Must live in or in the proximity of Malaga, Spain.
- Strong analytical and consultancy mindset.
- Ability to take responsibility and work with high autonomy.
- Interest in software applications and the HR domain.
- Professional communication skills with a focus on problem-solving.
Nice to have
- Prior experience in a German work context.
- Knowledge of German labor laws.
Culture & Benefits
- People-focused culture emphasizing continuous learning and professional development.
- Individual development plan and professional training opportunities.
- Flexible working hours and hybrid work arrangements.
- Opportunities for internal career growth and cross-functional development.
- Dynamic and innovative environment with an emphasis on teamwork and camaraderie.