TL;DR
Customer Success Engineer (Cybersecurity): Providing existing Darktrace customers with technical product solutions with an accent on supporting the adoption of the Darktrace platform and services within the customer environment. Focus on deployment health and value interventions, and identifying additional or new use cases for Darktrace usage within the customer environment.
Location: Onsite in Sydney, Australia
Company
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.
What you will do
- Act as a Darktrace and security expert and consultant to customers.
- Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments.
- Work with customers to learn their priorities and map to technical solutions.
- Maintain organized and timely documentation, account administration, and updates of internal systems.
- Mentor members of the CSE team on areas of particular expertise.
Requirements
- 2+ years of experience in a relevant role within the cybersecurity industry (i. e: Customer Success Engineering, Technical Account Management, etc).
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP).
- Confident, polished communicator with a proven ability to build lasting, critical business relationships.
Nice to have
- Experience within the cyber security industry.
- Additional experience in Email Security, Incident Response, and Cloud Security Architecture.
Culture & Benefits
- Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions.
- Darktrace protects more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.