TL;DR

Professional Services Engagement Manager: Collaborating with sales to create service proposals and managing the delivery of service projects to customers over multi-week periods with an accent on defining deliverables, timelines, and reporting procedures. Focus on ensuring project success, customer retention, and continuous value realization from Redis Enterprise subscriptions.

Location: Remote within EMEA

Company

Redis is a product company that builds fast data solutions, helping over 8,000 global businesses process, analyze, and act on their data with Redis Enterprise.

What you will do

  • Collaborate with the Sales organization to develop effective account strategies and identify new business opportunities.
  • Manage professional services engagements by defining deliverables, timelines, and reporting procedures, driving projects to successful completion.
  • Own the success of your portfolio of customers, including project execution, retention, renewal, and upsells, ensuring maximum value from their Redis Enterprise investments.
  • Develop technical expertise with Redis, Redis Enterprise, and Redis Stack to develop SOW proposals and guide technical discussions.
  • Develop business strategies that enable customers to grow in deployment maturity and competence and successfully execute key database projects.
  • Develop deep relationships with customers, including occasional travel to customer sites, trade shows, and sales prospects.

Requirements

  • 7+ years of consulting and engagement management experience serving enterprise customers.
  • Excellent communication, presentation, oral, written, and listening capabilities, with the ability to facilitate discussions and resolve conflicts.
  • Experience with new technology adoption, business transformation, and change management.
  • Project Management Professional (PMP) and/or Agile Scrum certifications.
  • BS in Computer Science / B.A. or equivalent technical work experience.

Nice to have

  • Previous experience with open-source solutions and/or NoSQL platform products.
  • Professional Services and/or Development Management experience.
  • Fluency in French (spoken and written).

Culture & Benefits

  • Competitive salaries and equity grants.
  • Flexible vacation time to promote a healthy work-life balance.
  • Health insurance, paid paternity leave, and pension plan.
  • Flexible working options.
  • Yearly health and wellness budget for a healthy mind and body.
  • Frequent team celebrations and recreation events.
  • Home internet & phone stipend.
  • Learning and development opportunities.
  • Ability to influence a high-performance company on its way to IPO.