TL;DR

Business Analyst (Aviation & Data): Supporting the design and delivery of a unified customer view across the airline’s digital, commercial, and operational platforms with an accent on customer data, integrations, and analytics. Focus on enabling personalized customer experiences, effective communications, and data driven decision making.

Company

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services.

What you will do

  • Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams.
  • Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms.
  • Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability.
  • Translate complex data and platform concepts into clear business artefacts.
  • Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes.
  • Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews.

Requirements

  • Proven experience as a Business Analyst within technology led or data driven transformation programmes.
  • Strong background in customer data, analytics, or Customer 360 initiatives.
  • Aviation industry experience (airline, airport, loyalty, or travel technology) is critical.
  • Hands on data analysis capability, with the ability to interpret data models, schemas, and data feeds, understand integration patterns and APIs, and work effectively with data engineers and analytics teams.
  • Experience with customer communications, CRM, marketing automation, or loyalty platforms.
  • Excellent written and verbal communication skills, with the ability to engage senior stakeholders.

Nice to have

  • Customer personalization, segmentation, or real time decisioning use cases.
  • Working in large, complex, multi vendor environments.

Culture & Benefits

  • High caliber team who appreciate and support one another.
  • Energetic, collaborative, and inclusive workplace where everyone can thrive.
  • Foster an innovative environment where you can build the career path that’s right for you.