TL;DR

Operational Manager: Ensuring operational stability, financial discipline, people management, and client reporting across accounts with an accent on smooth day-to-day operations and proactive risk resolution. Focus on managing operational reporting, invoicing accuracy, and coordinating recruitment and team operations.

Location: Remote from Guadalajara, Mexico

Company

ZoolaTech is a software development company that aims to create an environment for ambitious professionals who value ownership, transparency, and collaboration.

What you will do

  • Ensure smooth day-to-day account operations and stability.
  • Manage operational reporting and client communication.
  • Oversee invoicing accuracy and contract documentation.
  • Coordinate onboarding/offboarding and people operations.
  • Support recruitment and capacity planning.
  • Identify and resolve operational risks proactively.

Requirements

  • 3+ years in Delivery, Project, or Operations Management in IT services.
  • Strong understanding of SDLC and Agile environments.
  • Experience with financial oversight (invoicing).
  • Experience coordinating recruitment and team operations.
  • English: Advanced proficiency required.
  • Strong organizational and problem-solving skills.

Culture & Benefits

  • Paid Vacation, Holidays, Sick Days, and Bereavement Leave.
  • Sport Compensation, English Classes, Food Vouchers, Training Compensation.
  • Maternity and Paternity Leave, Savings Fund, Internet/Electricity Support.
  • 100% Mexican Payroll and Aguinaldo.
  • Work From Home flexibility.