TL;DR
Senior Professional Services Engineer (AI): Delivering specialized technical solutions for enterprise contact centers with an accent on AI-driven applications, NLU, and CRM integrations. Focus on configuring, optimizing AI bots, and providing business consulting to enhance operational efficiency.
Location: Must be based in or able to commute to Manila, Philippines. The role follows a hybrid NICE-FLEX model with 2 days per week in the office.
Company
NICE is a global leader in AI-driven software solutions for customer experience, financial crime, and public safety, serving 25,000+ businesses worldwide.
What you will do
- Configure and program NICE AI, NLU, ACD, IVR, ASR, and CRM integration solutions.
- Lead the design and end-to-end development of AI and bot applications.
- Optimize and maintain generative and legacy AI models for enterprise clients.
- Provide expert business analysis and consultative support during client engagements.
- Mentor project teams and assist in the development of documentation for new digital products.
Requirements
- Bachelor’s degree in a technical or business-related field.
- 5+ years of professional experience, including 1+ year in digital channels or AI/Bot software applications.
- Proven technical expertise in AI configuration, programming, and API/CRM integrations.
- Strong understanding of contact center operations, KPIs, and automation principles.
- Excellent analytical, interpersonal, and communication skills.
Nice to have
- Deep familiarity with generative AI models and NLU techniques.
- Experience with enterprise software change control and risk analysis.
Culture & Benefits
- NICE-FLEX hybrid work model promoting balance.
- Opportunity to work with global market-disrupting technology.
- Access to endless internal career growth and interdisciplinary mobility.
- Fast-paced, collaborative, and innovation-focused environment.