TL;DR

Senior Systems Support Engineer (DevOps): Ensuring the operational efficiency, stability, and availability of complex application systems with an accent on incident management, cloud infrastructure, and CI/CD pipelines. Focus on debugging critical issues in N-tier architectures, mentoring junior consultants, and implementing cloud best practices for resource optimization and security.

Location: Must have an immediate right to work in Vietnam (Vietnam Citizen required). Role is based in Ho Chi Minh City.

Company

Thoughtworks is a leading technology consultancy focused on solving complex business problems through purposeful and impactful software delivery.

What you will do

  • Manage system incidents using monitoring tools and metrics to identify and address root causes.
  • Maintain operational stability by following standards for complex application systems.
  • Automate deployment and build processes using scripting languages like Python or Shell.
  • Implement and manage cloud infrastructure on AWS, ensuring resource optimization and security.
  • Mentor less experienced peers and contribute to the external tech community through knowledge sharing.
  • Participate in a rotation-based 24x7 support model.

Requirements

  • Must have immediate right to work in Vietnam (Vietnam Citizen).
  • Strong experience with Java/Spring Boot and related frameworks.
  • Solid understanding of AWS services such as EC2, ECS, and RDS.
  • Proven ability to troubleshoot and debug monolithic and N-tier architectures.
  • Proficiency in CI/CD practices and scripting (Python/Shell).
  • Experience with observability tools like Newrelic, Sumologic, or AWS CloudWatch.

Nice to have

  • AWS Certification.
  • Experience with AWS CloudFormation or Terraform.
  • Demonstrated ability to use AI-powered coding assistance tools to enhance productivity.

Culture & Benefits

  • Focus on continuous learning with support from development programs and interactive tools.
  • Emphasis on a culture of autonomy balanced with a strong, supportive community.
  • Opportunity to influence technical standards and contribute to open source and industry blogs.