TL;DR
AI Data Specialist (AI/CX): Driving the development and management of data solutions for interaction analytics with an accent on semantic modeling and operational data structure optimization. Focus on transforming unstructured CX interaction data into actionable insights and partnering with research teams to evolve AI-driven tooling.
Location: Atlanta, GA
Company
NICE Ltd. is a global software leader in AI, cloud, and digital solutions, serving 25,000+ businesses to deliver superior customer experiences and public safety.
What you will do
- Develop pre-defined data structures for automated analysis of large-scale CX interactions across audio, chat, email, and social channels.
- Validate data structures to meet high standards of precision and recall.
- Collaborate with Research and Product teams to test and provide feedback on evolving data toolsets.
- Translate client requirements into successful build and execution plans.
- Act as a Subject Matter Expert for clients and educate internal consulting teams on data solutions and best practices.
- Support deployments and data innovation projects across the Enlighten AI suite.
Requirements
- Must be based in or able to work from Atlanta, GA.
- 5+ years of consultative program management or business intelligence and analytics experience.
- Proficiency in building and analyzing datasets for operational outcomes.
- Strong proficiency in English (oral and written).
- Expertise in creating polished presentations using Microsoft PowerPoint.
- Ability to work self-directed and thrive in a fast-paced environment.
Culture & Benefits
- Work in a fast-paced, collaborative, and creative global market leader environment.
- Endless internal career opportunities across multiple disciplines and domains.
- Exposure to cutting-edge AI, cloud, and digital interaction technologies.
- Opportunity to engage directly with high-level corporate stakeholders and clients.
- Focus on innovation and continuous improvement.