TL;DR

Account Executive (Fintech): Building relationships with mid-sized businesses to enhance their employee experience (EX) with human-centered solutions, focusing on IT service management and onboarding. Focus on consultative selling, managing deals, and collaborating across teams to drive smart growth and customer satisfaction.

Location: Hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our Boston, MA headquarters.

Salary: $100,000 – $131,250 Base Salary. This role is also eligible for variable compensation.

Company

Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations to create exceptional customer (CX) and employee (EX) experiences.

What you will do

  • Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, offering tailored solutions.
  • Build and manage a healthy pipeline through proactive prospecting and virtual selling.
  • Work closely with buying teams, creating trust and clarity throughout the decision-making process.
  • Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
  • Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless customer experience.

Requirements

  • 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
  • A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
  • Solid understanding of SaaS platforms; bonus if you've worked with employee experience (EX) solutions.
  • Comfortable working in a fast-paced, evolving environment where your ideas are valued.
  • A consultative, adaptable, and thoughtful approach; strategic but also hands-on when needed.

Culture & Benefits

  • We embrace diverse perspectives and create space for everyone to thrive
  • Hybrid schedule with a supportive, people-first workplace
  • You're helping organizations improve the everyday experience for their employees
  • Opportunities for development, mentorship, and career mobility