TL;DR
Associate Technical Account Manager (Real Estate): Delivering exceptional customer support and resolving software issues while collaborating with valued clients within the public housing sector with an accent on problem-solving and communication skills. Focus on troubleshooting application issues, sharing relevant product features, and escalating challenges to deliver innovative solutions.
Location: Atlanta, GA
Salary: $31.25/hr - $32.81/hr
Company
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.
What you will do
- Provide technical software support, set-up, and implementation guidance to clients via email and phone.
- Troubleshoot application issues and deliver effective solutions.
- Share product features, best practices, and personalized guidance to champion client success.
- Collaborate with dynamic teams to escalate and resolve challenges, helping deliver innovative solutions.
- Master Yardi products and industry trends to drive client success.
Requirements
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
- Proactive problem-solver with a strong customer-focused mindset.
- Detail-oriented and process-driven, with a focus on accuracy and efficiency.
- Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
Nice to have
- Familiarity with property management or real estate software, particularly Yardi.
- Hands-on experience with technical support and application troubleshooting.
Culture & Benefits
- Yardi extends philanthropic support to organizations chosen by employees.
- Award-winning culture fosters support, collaboration, and growth.
- Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
- Flexible work arrangements.