TL;DR
IT Operations Engineer: Maintaining and ensuring the stability of in-house information systems, providing software and hardware support, and implementing security measures. Focus on upholding a customer-first approach to IT, performing technological audits, and collaborating with cross-functional teams to improve internal systems.
Location: Onsite in New Albany, Ohio
Company
Hims & Hers is a health and wellness platform focused on providing personalized and accessible healthcare from diagnosis to treatment.
What you will do
- Communicate and collaborate with the management team to address the facility's needs.
- Maintain IT operations, including systems, security, email, laptops, software, and hardware.
- Implement security policies and procedures.
- Evaluate system security for compliance with SOX and HIPAA.
- Build and maintain SOPs and documentation.
- Assist with the development of Disaster Recovery playbooks.
Requirements
- Bachelor’s degree in Computer Science, Information Systems or relevant work experience (preferred but not required).
- 4-6 years of IT experience.
- Experience in a high-growth and fast-paced environment.
- Expertise in implementing solutions to complex business-critical problems.
- Experience with label printer and scanning technology.
- Experience with user-centric customer support and strong technical knowledge of Mac OS X and Windows.
- Familiarity with Cisco Meraki and Cisco Catalyst.
- Up to 25% travel may be required as needed to sites across the United States.
Culture & Benefits
- Competitive salary & equity compensation.
- Unlimited PTO, company holidays, and quarterly mental health days.
- Comprehensive health benefits, including medical, dental, vision, and parental leave.
- Employee Stock Purchase Program (ESPP).
- 401k benefits with employer matching contribution.
- Offsite team retreats.