TL;DR
Support Experience Guide (AI): Providing hands-on support and improving user experience by assisting the AI agent Finn, ensuring users feel supported and understood. Focus on resolving underlying issues, improving AI learning through interactions, and providing solutions in a fast-paced environment.
Location: Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly in Istanbul.
Company
bunq is a company that offers Support Experience Guide position.
What you will do
- Ensure users feel supported and understood.
- Drive solutions for issues that cause users to reach out to support.
- Guide the AI in every interaction to become smarter.
Requirements
- Naturally curious and looking to improve processes.
- Stay calm under pressure and bring a positive mindset.
- Reliable, thoughtful, and proactive.
- Fully comfortable working in English.
- Available to cover morning and evening shifts during weekdays and weekends (occasionally).
Culture & Benefits
- Great, international colleagues.
- Digital Nomad Program: after the first year, enjoy up to 20 days per year to work while traveling.
- Tenure is rewarded with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
- Support growth with bunq Academy and €1500 annual learning budget.
- A Multisport gym card for your health and wellbeing.
- Travel expenses covered.
- A MacBook is provided.
- Delicious lunches from in-house chefs with vegan and vegetarian options.
- Private health insurance.
- Friday drinks and other celebrations - bunq style.