TL;DR

Collaboration Solutions Architect (Cisco): Driving the adoption of Cisco collaboration technologies through hands-on technical leadership and complex architecture design with an accent on the Cisco Contact Centre portfolio. Focus on acting as a technical lead for customer opportunities, delivering workshops, and bridging the gap between technical requirements and commercial sales outcomes.

Location: Hybrid (Multiple UK locations: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Marlow, Newcastle, South Coast)

Company

Softcat is a major IT solutions provider recognized for its strong culture, core values of passion and community, and expertise in delivering complex technical services.

What you will do

  • Lead technical architecture for Cisco collaboration solutions, ensuring alignment with customer business needs.
  • Deliver product demonstrations and technical workshops for clients ranging from technical experts to C-level stakeholders.
  • Drive sales opportunities by partnering with account managers to qualify leads and articulate the value proposition of Cisco technologies.
  • Collaborate with professional services consultants to design and scope comprehensive cross-discipline solutions.
  • Document technical requirements and business cases to ensure successful implementation and adoption.
  • Stay at the forefront of Cisco technologies and methodologies to act as a subject matter expert.

Requirements

  • Strong hands-on technical expertise in Cisco collaboration tools and platforms.
  • Significant experience with Cisco Contact Centre portfolio.
  • Proven ability to translate technical requirements into business benefits at mid and enterprise market levels.
  • Strong commercial acumen and experience in selling or delivering Cisco collaboration solutions.
  • Excellent communication skills for stakeholder engagement and collaborative work with sales teams.

Culture & Benefits

  • Flexible working patterns including hybrid arrangements and flexible start/finish times.
  • Inclusive team environment that values individuality and different perspectives.
  • Strong commitment to diversity and support for neurodiversity within the recruitment process.
  • Supportive atmosphere focused on freedom, autonomy, and continuous professional growth.