TL;DR
Contact Center Architect: Key role in customer interaction solutions including implementation, customization, and integration based on platforms such as Genesys, Cognigy, or Parloa with an accent on development and implementation of interface integrations. Focus on expertise development in Contact Center and Conversational AI domain and active communication with customers.
Location: Warszawa
Company
T-Mobile Polska offers a unique and highly rewarding experience on IT market as a leader in the telecommunications industry, providing a platform to hone your technical skills and empower you to be a catalyst for innovation.
What you will do
- Play a key role in all project phases for customer interaction solutions.
- Conduct customer workshops to gather requirements and craft technical concept documentation.
- Advise customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
- Focus on development and implementation of interface integrations (e.g., WebServices, REST, JSON).
- Develop expertise in Contact Center (CC) and Conversational AI (CAI) domain knowledge.
- Actively communicate and collaborate with customers and project partners.
Requirements
- Experience in conducting customer workshops and creating technical concept documentation.
- Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
- Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
- Ability to communicate effectively in German and English with customers and partners (B2/C1).
- Desire to develop expertise in Contact Center and/or Conversational AI domain.
Nice to have
- Familiarity with Microsoft technologies (MS Teams, Azure, Entra).
- Knowledge of LLM and Prompting.
Culture & Benefits
- Dynamic environment with diverse projects.
- Opportunity to become an expert in cutting-edge technologies.
- Collaborative team setup supporting growth in a customer-facing technical consulting role.
- Room for individual technological exploration shaping innovative enterprise solutions.