TL;DR

Senior Manager, Digital Experience (SaaS): Driving end-to-end execution of digital customer lifecycle programs with an accent on adoption, retention, and value realization. Focus on designing and managing scalable 1:M digital engagement programs, optimizing in-app experiences, and leveraging data-driven insights to achieve measurable business outcomes.

Location: Must be based in the United States (Dallas, TX or Atlanta, GA preference)

Company

Infor is a global leader in business cloud software, helping over 60,000 organizations worldwide achieve digital transformation.

What you will do

  • Execute contextual customer lifecycle programs tailored for adoption and retention using 1:M channels like in-app guidance, email, and webinars.
  • Design and manage in-app user engagement guides aligned with business KPIs.
  • Synthesize and optimize holistic digital experiences across internal functional teams.
  • Partner cross-functionally with Product, Marketing, Customer Success, and IT to integrate and enhance customer journeys.
  • Analyze campaign performance and program data to optimize adoption and ROI.
  • Provide clear reporting and narratives on performance, risks, and actionable insights.

Requirements

  • Must be legally authorized to work in the United States
  • Experience executing digital customer lifecycle management or adoption marketing within SaaS or technology environments.
  • Proven track record of designing and executing detailed customer journeys and 1:M digital campaigns.
  • Expertise with digital adoption platforms and CRM tools such as Pendo, Gainsight, Whatfix, or Hubspot.
  • Strong program management skills with a focus on cross-functional collaboration and stakeholder influence.
  • Ability to operate with a bias for action and solve complex problems.

Nice to have

  • Experience with AI-powered tools for adoption programs, campaigns, or content.

Culture & Benefits

  • Global environment focused on innovation and industry transformation.
  • Commitment to a culture based on Principle Based Management (PBM).
  • Equal Opportunity Employer dedicated to diversity and inclusion.
  • Access to global career growth and development opportunities.