TL;DR
Customer Enablement Manager: Manage adoption journeys and deliver tailored enablement strategies for large strategic customers with an accent on product adoption, customer success metrics, and cross-functional collaboration. Focus on building trusted relationships, delivering customized training, and driving measurable value in Latin America.
Location: Based in São Paulo, Brazil
Company
Figma is a platform that empowers teams to streamline workflows and collaborate in real time on design and prototyping, with a mission to make design accessible to all.
What you will do
- Manage adoption journey for a portfolio of large, strategic customers
- Use product data to inform proactive engagement strategies and deliver measurable value
- Document and deliver bespoke enablement plans and live training sessions
- Build trusted relationships with stakeholders across roles and departments
- Identify and empower internal champions within customer organizations
- Collaborate with Account Executives on account reviews, expansions, and renewals
Requirements
- Based in São Paulo, Brazil
- 4+ years experience in Technical Account Management, Customer Success, or related SaaS roles
- Fluency in Portuguese, Spanish, and English (written and spoken)
- Strong communication skills and customer-first consultative approach
- Proven track record of driving impactful customer outcomes and collaboration
Nice to have
- Experience using Figma or design/collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
Culture & Benefits
- Support for diversity and equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Onsite onboarding required
- Encouragement to apply even if experience does not perfectly align