TL;DR

Implementation Specialist (E-Commerce): Designing scalable technical solutions and ensuring smooth transitions from sales to delivery for strategic clients with an accent on technical discovery, implementation plans, and onboarding. Focus on optimizing platform usage and collaborating across teams to support client needs and platform evolution.

Location: Remote (United Kingdom)

Company

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

  • Participate in technical discovery and solution design during late-stage sales cycles.
  • Create implementation plans and technical documentation to guide delivery.
  • Lead the technical configuration of the platform for new clients.
  • Support API integrations, product feed setup, and troubleshooting during onboarding and expansion.
  • Deliver tailored training and technical enablement sessions to client stakeholders.
  • Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution.

Requirements

  • 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
  • Fluent in both written and spoken English.
  • Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
  • Strong working knowledge of Excel and HTML.
  • Experience managing multiple complex client projects simultaneously.
  • Strong problem-solving skills with a client-focused mindset.

Nice to have

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
  • Additional language proficiency is a plus.
  • Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.

Culture & Benefits

  • Work with smart risk-takers, courageous collaborators, and curious minds.
  • Work-life balance through remote-first working conditions, generous time off, and wellness days.
  • Industry-competitive compensation and total rewards benefits.
  • Enhanced Private Medical Insurance and a Health Cash Back Plan
  • Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays, 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
  • Professional development stipend and learning and development offerings