TL;DR
Associate Technical Account Manager: Providing technical support and implementation guidance for Yardi's property management software, assisting clients with setup, troubleshooting, and ongoing use. Focus on problem-solving and clear communication to ensure client satisfaction and success.
Location: Must be located in Irving, TX
Salary: $31.25/hr - $32.81/hr
Company
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.
What you will do
- Provide technical software support and implementation guidance to clients via email and phone.
- Troubleshoot application issues and deliver effective solutions.
- Share product features, best practices, and personalized guidance to champion client success.
- Collaborate with dynamic teams to quickly escalate and resolve challenges.
- Master products and industry trends to drive client success through continuous learning.
Requirements
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
- Detail-oriented and able to prioritize tasks.
- Adaptable and flexible in fast-paced environments.
- Skilled at building strong relationships and earning trust with clients.
Nice to have
- Familiarity with property management or real estate software, particularly Yardi.
- Hands-on experience with technical support and application troubleshooting.
Culture & Benefits
- Award-winning culture fostering support, collaboration, and growth.
- Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
- Flexible work arrangements.
- Philanthropic support to organizations chosen by employees.