TL;DR

Senior Product Pre-Sales Engineer, CX (AI): Contributing to the success of the presale function, enabling customers to create AI-driven solutions using NiCE's Customer Service Automation portfolio. Focus on defining technical solution strategies and augment the customer self-service experience in voice and digital channels.

Location: Canada - Remote

Company

NiCE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

  • Enable customers to create solutions, working backwards from their business challenges.
  • Define technical solution strategies using NiCE’s Customer Service Automation portfolio (AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions).
  • Interface with sales, engineering, and product stakeholders to jointly build innovative solutions.
  • Demonstrate how companies can deploy customer service automation solutions and realize business value.
  • Document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
  • Be a technologist with business acumen, able to draw out root causes to customer concerns.

Requirements

  • Bachelor's degree in a related technology field. MBA Preferred.
  • At least 7+ years of hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) engaged in complex software sales.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience.
  • Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills.
  • Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.

Culture & Benefits

  • Join an ever-growing, market disrupting, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Be part of a team that is passionate, innovative, and excited to constantly raise the bar.