TL;DR

WEM Partner Manager (CCaaS/AI): Driving resale bookings and revenue through key WEM partnerships, including partner management, reseller contracts, program activities, and joint GTM initiatives. Focus on aligning with sales and partner teams, supporting contract execution, and tracking performance against bookings targets.

Location: United States (Remote). This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

Salary: $68,500 - $159,200 USD

Company

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

  • Align with Five9 Sales and key partner staff on joint customer opportunities and GTM strategy.
  • Support special bid pricing and negotiations with partners as required.
  • Enable Five9 sales and partner sales teams with cross-training of joint solutions.
  • Support execution of Five9 reseller contracts and amendments, SKU creation, and financial tracking.
  • Partner with sales and partner marketing staff on joint event and GTM activities.
  • Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets.

Requirements

  • 3+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies.
  • Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners.
  • Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges.
  • Ability to travel 30% of the time for various events, conferences, meetings, etc.
  • Excellent presentation and communication skills – virtual and in-person.
  • Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems).

Culture & Benefits

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Access to an innovative mental health support platform that offers personalized care and resources.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.