TL;DR
Technical Support Dispatcher (Customer Support): Handling and dispatching technical and infrastructure support requests from building occupants with an accent on communication, ticket management, and escalation procedures. Focus on working in a shift-based environment, providing clear guidance, and coordinating with technical teams and contractors.
Location: Onsite in Brussels, Belgium
Company
A global digital transformation company with over 4,900 employees across 26 countries, focused on innovation through conscious technology.
What you will do
- Receive and process support requests via phone, email, or system alerts.
- Register and document requests in the ticketing system.
- Dispatch requests to appropriate technical teams or contractors.
- Identify urgent issues and escalate as needed.
- Monitor ticket status until resolution.
- Provide information and guidance to building occupants.
Requirements
- Location: Must be based in Brussels, Belgium
- English and French: Fluent proficiency required
- Experience in customer service, helpdesk, or support roles preferred.
- Junior candidates welcome.
- Strong communication and customer interaction skills.
- Ability to work shifts.
Culture & Benefits
- Inclusive and diverse work environment promoting equal opportunities.
- Focus on personal growth and being transformative, creative, honest, and vibrant.