TL;DR

Client Services Manager (Technology): Managing end-to-end recruitment services for a global Technology client within an RPO team, ensuring quality delivery and client satisfaction with an accent on building strong client relationships and managing project risks. Focus on achieving KPIs and SLAs, optimizing recruitment activities, and driving continuous process improvements.

Location: Hybrid in Singapore (Depot Road), 2 days onsite and 3 days WFH.

Company

Korn Ferry is a global consulting firm that provides organizational strategy, talent acquisition, leadership development, and rewards and benefits services.

What you will do

  • Deliver best-in-class recruitment services to a global Technology client.
  • Manage project deliverables, ensuring quality assurance and attainment of KPIs and SLAs.
  • Build trust and confidence with key client stakeholders and manage expectations.
  • Proactively identify opportunities for improvement and make constructive suggestions for change.
  • Prepare and actively participate in project reviews with client and senior management.
  • Ensure all systems are updated on a timely basis and conduct quality checks for data accuracy.

Requirements

  • 10+ years of experience in recruiting, with prior experience managing a recruiting team.
  • Strong understanding of full life cycle recruiting and industry practices.
  • Prior experience in hiring for Technology, Sales, and Corporate Functions within the Tech space is advantageous.
  • Familiarity with SLAs/SOW and recruiting metrics and reporting standards.
  • Computer proficiency, specifically MS Office Suite and Applicant Tracking Systems.
  • English: C1+ required for clear, concise, and persuasive communication with clients and in large group settings.
  • Work format: Hybrid model (2 days onsite at Depot Road, Singapore; 3 days WFH) is mandatory.

Culture & Benefits

  • Opportunity to become part of a newly formed regional team.
  • Part of a global consulting firm with over 9,000 colleagues serving clients in more than 50 countries.
  • Commitment to unlocking potential and unleashing transformation across businesses.
  • Values diversity and provides equal employment opportunity.