TL;DR
Support Specialist (Igaming): Assisting creators and buyers on the Tebex platform by answering product questions, processing support tickets, and resolving issues with a focus on effective communication and maintaining high standards of customer service. Focus on troubleshooting software and web issues, handling customer feedback, and maintaining up-to-date support documentation.
Location: Remote, United Kingdom or Ramat Gan, Israel
Company
Overwolf is the leading modding platform in the game industry.
What you will do
- Answer Tebex-related product questions and services.
- Process support tickets and messages via chats and emails.
- Resolve issues and communicate in a helpful and supportive tone.
- Maintain a proactive outreach mindset when resolving customer issues.
- Handle customer feedback and escalate issues as needed.
- Maintain Support documentation up-to-date with changes in the platform.
Requirements
- 2+ years of experience in online customer support.
- A proven track record of maintaining high standards and attention to detail.
- Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript.
- Effective communication skills, with an emphasis on active listening.
- Availability to work full time, approximately 40 hours per week, with hours/shifts determined based on the team’s needs.
- Experience investigating and troubleshooting software/web issues.
Nice to have
- Experience with SQL, relational databases and solving technical issues.
- Passion for PC Gaming.