TL;DR
AI Productivity Analyst (AI): Scouting, evaluating, and testing third-party AI tools to improve Dialpad productivity with an accent on identifying AI solutions for high-value process bottlenecks. Focus on designing experiments, quantifying impact, and supporting AI solution implementation.
Location: Opportunity to be based in San Ramon, CA
Salary: $96,500 - $122,000 USD
Company
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.
What you will do
- Partner with functional leads to map high-value process bottlenecks.
- Research, shortlist, and demo external GenAI & ML products that can automate or accelerate workflows.
- Design and run structured experiments to quantify productivity impact and user adoption.
- Develop and present ROI models, providing actionable recommendations to senior leadership.
- Support implementation of selected solutions and track business unit KPIs and OKRs post-deployment.
Requirements
- Bachelor’s degree in Computer Science or comparable technical degree.
- 1-2 years of relevant experience.
- Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.
- Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.
- Analytical mindset with ability to design experiments and interpret metrics.
- Clear, concise communication skills comfortable distilling technical findings for non-technical stakeholders.
Nice to have
- Experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.
- Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).
Culture & Benefits
- Competitive benefits and perks.
- Robust training program.
- Inclusive office environment to cultivate collaboration and connection.
- Exceptional culture recognized as a certified Great Place to Work.