TL;DR

Junior Customer Care Associate (German/Dutch/English): Delivering exceptional support for customers in German, Dutch, and English, helping users navigate insurance questions, claims, and service requests. Focus on translating insurance language into clear, customer-friendly explanations and assisting with administrative tasks.

Location: Hybrid in Brussels, Belgium (up to three remote days per week) with an option for one month “work from anywhere” per year.

Company

Qover is a leading insurtech scale-up transforming the future of insurance with a platform that protects millions of people across 32 countries in Europe.

What you will do

  • Handle customer inquiries via email and phone in German, Dutch, and English.
  • Listen, understand, and summarise customer needs clearly.
  • Guide customers through procedures and help them with claims information.
  • Track and log requests, complaints, and outstanding actions.
  • Translate insurance language into clear, customer-friendly explanations (training provided).
  • Support inbound sales conversions by providing helpful product insights.
  • Assist with administrative tasks such as payments follow-up, contract changes, and CRM updates.

Requirements

  • Native-like proficiency in German, Dutch, and English (both written & spoken).
  • Young graduate with a MA or BA degree in languages, business, or a related field.
  • A passion for excellent customer service.
  • Comfortable with computers and quick to learn new systems.
  • Able to multitask and prioritise effectively in a fast-paced setting.
  • A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment.

Culture & Benefits

  • Real impact in a fast-growing insurtech with career-building opportunities.
  • Starting with a 6-month contract.
  • Flexible work setup: up to three remote days per week.
  • One month “work from anywhere” per year.
  • 28 days off (plus extra days on top of legal requirements).
  • A modern WeWork space in Brussels with a rooftop terrace for team events.
  • A vibrant, international culture that values teamwork, initiative, and fun.