TL;DR

Operations Analyst (Trust & Safety): Scaling and evolving user safety and risk operations with an accent on detecting and assessing high-impact risks that surface in real-world product usage and driving them to resolution. Focus on improving how to respond to risks and strengthening the systems that make consistent, high-quality decisions possible at scale.

Location: Hybrid, 3 days/week in-office in London, UK.

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

  • Triage and resolve complex, high-sensitivity user issues and escalations, including trust & safety incidents and other time-critical risk reviews.
  • Conduct risk evaluations and investigations using internal tooling, operational documentation, and appropriate external sources when relevant.
  • Serve as an incident manager for sensitive reviews requiring nuanced interpretation, clear decision-making, and strong cross-functional coordination.
  • Partner with stakeholders across Legal, Policy, Product, Engineering, and Support to drive fast, defensible outcomes.
  • Design and improve operational workflows with a strong focus on consistency, scalability, and auditability.
  • Take an automation-first approach: identify repetitive work, redesign the workflow, and prototype automation using AI tools, no-code platforms, or lightweight scripting.

Requirements

  • 5+ years of experience in trust & safety, risk operations, investigations, incident response, or comparable high-judgment operational work in a fast-moving environment.
  • Are highly technical for an ops role: strong analytical skills (e.g., SQL), comfortable working with data tooling/dashboards, and able to translate insights into operational changes.
  • Can operationalize ambiguous risk signals into structured inputs for classifier/detection development.
  • Operate with high standards and high conviction: you can form clear, defensible points of view, communicate them crisply, and drive decisions to closure.
  • Default to systems thinking: you routinely turn one-off fixes into repeatable processes, and you measure impact (time saved, accuracy improved, risk reduced).
  • Are AI-fluent and know how to apply model/agent tooling in real workflows—while maintaining strong QA discipline and appropriate safeguards.

Nice to have

  • Experience building QA programs, calibrations, sampling plans, or standardized review practices for sensitive workflows.
  • Experience working with scaled vendor operations and governance models.
  • Familiarity with building lightweight automation (scripts, no-code tools, workflow automation) in operational contexts.

Culture & Benefits

  • We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
  • Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
  • Committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.