TL;DR
Communication Agent (Fintech): Handling customer communications and credit application assessments to improve financial wellbeing with an accent on regulatory compliance, AML/KYC processes, and customer experience. Focus on managing multi-channel interactions, analyzing creditworthiness, and collaborating within a cross-functional team in a fintech environment.
Location: Stockholm, Sweden with 1 weekly work-from-home day
Company
Anyfin is a fintech company helping customers across Northern Europe save money by refinancing consumer credit, with a mission to improve financial wellbeing.
What you will do
- Communicate with customers via email, chat, phone, and social media
- Ensure high-quality customer experience in every interaction
- Follow credit policies and regulatory standards precisely
- Perform AML/KYC checks, customer verification, and handle regulatory documentation
- Analyze credit applications to produce responsible and transparent offers
- Suggest and implement improvements to processes and workflows
Requirements
- Location: Must be based in Stockholm, Sweden
- Language: Native-level German and fluent English required
- 1-4 years experience in customer service, credit risk, AML/KYC, or related financial roles
- Strong communication skills and attention to detail in regulated environments
- Ability to assess creditworthiness and interpret financial data
Nice to have
- Knowledge of Swedish or Finnish languages
- Familiarity with AI technologies
Culture & Benefits
- Modern office in central Stockholm with hybrid work setup
- Diverse international team and supportive work environment
- Opportunities for learning, development, and career progression
- Wellness perks, breakfast, after-work hangouts, and top-tier tech gear
- Culture valuing curiosity, innovation, and continuous improvement