TL;DR

Senior Client Services Project Manager (AI): Leading complex, customer‑facing AI/GenAI projects from initiation through close with an accent on end‑to‑end delivery, stakeholder communication, and risk management. Focus on translating complex technical concepts for non‑technical stakeholders and fostering a collaborative delivery culture.

Location: Remote (US)

Company

NiCE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

  • Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
  • Build and maintain project plans, schedules, and required documentation.
  • Facilitate clear, consistent communication with all stakeholders.
  • Identify and mitigate risks and manage escalations.
  • Guide teams through launch readiness, deployment, and project closeout.
  • Support continuous improvement by identifying process gaps and opportunities.

Requirements

  • 5-7 years of project management experience leading multiple concurrent projects in customer‑facing environments.
  • Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.
  • Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.
  • Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations.
  • Strong communication, stakeholder management, and client‑facing leadership skills.
  • Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet).

Nice to have

  • PMP certification preferred.

Culture & Benefits

  • Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Passionate, innovative, and excited to constantly raise the bar.