TL;DR

Relationship Manager, Senior MidMarket (AI Customer Service): Leading growth of existing business in EMEA with an accent on building long lasting relationships with customers. Focus on strategic sales process, value selling, ROI analysis, and mastering AI capabilities.

Location: Must be in the office at least three days per week.

Salary: Competitive salary and equity in a fast-growing AI business

Company

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

  • Drive pipeline and revenue by developing accounts and outbound efforts.
  • Secure customer renewals by proactively managing the renewal lifecycle.
  • Execute a strategic sales process using a data-driven approach.
  • Act as a consultative partner using strategic selling skills to solve customer problems.
  • Lead cross-functional account teams, aligning internal resources to close deals.
  • Strengthen customer relationships by understanding support workflows and business metrics.

Requirements

  • Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.
  • Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
  • Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation
  • Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
  • Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
  • Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.

Culture & Benefits

  • Competitive salary and equity in a fast-growing AI business.
  • Lunch every weekday, plus snack foods and a fully stocked kitchen.
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%.
  • Comprehensive health and dental insurance.
  • Flexible paid time off policy.