Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Requirements
- 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
- Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
- Proven expertise in building routing strategies and IVR workflows using Genesys Architect
- Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
- Solid understanding of business processes and their alignment with customer experience technologies.
- Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.
Benefits
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values