TL;DR

Channel Operations Manager: Taking ownership of programs, processes, and enablement in support of our Channel Partner network with an accent on driving revenue growth, expanding global reach and improving the indirect customer experience. Focus on partner assessment and selection, certification, portal management, training coordination, marketing collateral, performance measurement, process automation and pipeline management best practices.

Location: Must be onsite Monday-Thursday (Friday work from home) and have current authorization to work in the United States without the need for present or future sponsorship.

Salary: $128,800.00 - $193,200.00

Company

PacBio is a biotechnology company.

What you will do

  • Define a distributor/channel partner profile, assessment criteria and process by which new channel partners are reviewed, onboarded and regularly measured.
  • Define and maintain pricing strategy for distributors across regions and markets.
  • Manage and administer Distributor agreements and contracts.
  • Work cross-functionally with marketing, sales, support, legal, finance, and other stakeholders to regionalize and implement channel programs to ensure alignment across the business globally.
  • Manage the communication strategy, process, and tools focused on increasing distributor performance.
  • Define, implementing, and managing channel incentives and lead sharing programs.

Requirements

  • Bachelor's degree or equivalent.
  • Excellent track record and background in channel partner operations and management.
  • Experience collaborating with cross-functional teams, including Sales, Operations, Support, Finance, Marketing, Legal, and Senior Leadership.
  • Flexible and able to work in an ever changing and demanding environment.
  • Excellent problem solving, organizational skills, oral/written and presentation skills, with a high level of attention to detail.
  • Candidates must have current authorization to work in the United States without the need for present or future sponsorship.

Nice to have

  • Direct channel partner management experience.

Culture & Benefits

  • Non-Field Based Employees are required to be onsite Monday-Thursday (Friday work from home).
  • Depending on the role, some employees may be required to be 100% onsite.
  • May be required to visit and work at PacBio locations from time to time.