TL;DR
Email Deliverability Consultant: Provide expert deliverability support and strategic consulting to customers using Braze's email platform with an accent on troubleshooting, reporting, and improving email sending reputation. Focus on managing customer portfolios, conducting in-depth investigations, and collaborating cross-functionally to enhance email program performance.
Location: Hybrid role based in Austin, United States
Salary: $80,000 - $100,000 per year
Company
Braze is a leading customer engagement platform empowering brands with AI-powered, personalized marketing solutions and recognized as a top workplace globally.
What you will do
- Provide deliverability support and troubleshooting for customers and internal teams
- Manage and prioritize deliverability-related tickets and customer portfolios
- Conduct investigations, audits, and reviews of email sending practices
- Assist customers with blocklists, spam traps, and IP warming strategies
- Monitor email metrics and sending reputation to improve performance
- Contribute to strategic projects enhancing processes, products, and customer education
Requirements
- Must be based in the United States
- 2-3 years of experience in email deliverability services at ESPs, agencies, or large brands
- Strong knowledge of deliverability concepts and industry best practices
- Excellent customer management and communication skills
- Ability to analyze and present deliverability issues effectively
Culture & Benefits
- Competitive compensation including equity and comprehensive benefits
- Flexible paid time off and family services including parental leave
- Professional development with career pathing and learning stipends
- Hybrid work environment fostering community and innovation
- Employee resource groups and volunteer opportunities
- Recognized as a Great Place to Work® in multiple countries