TL;DR
Director, Implementations and Onboarding, EMEA (Cybersecurity): Leading the EMEA Implementation and Onboarding team, focusing on driving strategy and execution for teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture. Focus on building a high‑performing team, enabling cross-functional alignment, and fostering a culture of ownership and experimentation.
Location: Remote UK
Company
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management.
What you will do
- Build, hire, and develop a high-performing team, setting clear expectations and growth paths.
- Lead cross-functionally to enable alignment and accountability across teams.
- Foster a culture of ownership, experimentation, and business impact.
- Streamline processes to improve execution and customer outcomes.
- Engage with customers and internal teams to support high-priority issues and escalations.
Requirements
- 10 years in a pre- or post-sale SaaS role, with broad experience across the customer lifecycle.
- 5+ years experience managing customer and internal projects in the SaaS and/or security space.
- 5+ years in building and leading teams, including coaching and performance development.
- Proven track record in successful implementations and enabling cross-functional teams.
- Familiarity with onboarding and implementation tooling and customer communication systems.
Nice to have
- Personal experience with 1Password or another password manager.
Culture & Benefits
- Prioritize collaboration, clear communication, and receptiveness to feedback.
- Embrace cutting-edge technology, including AI, to drive innovative solutions.
- Offer maternity and parental leave top-up programs and competitive health benefits.
- Provide a generous PTO policy and a remote-first work environment.