TL;DR
Engineer Intern (Development Support): Supporting and escalating complex technical issues within Genesys Cloud R&D, focusing on bug isolation, automation, and platform expertise. Focus on solving product and service/platform issues, collaborating with support and development teams, and improving issue resolution processes.
Location: Budapest (Flexible, hybrid work format)
Company
Genesys empowers organizations worldwide with AI-powered customer experience orchestration platforms, employing over 6,000 people globally.
What you will do
- Serve as a technical escalation point for bug mitigation and platform issues within assigned domains.
- Collaborate with automation and development engineers to drive support automation efforts.
- Partner with R&D teams to improve issue and bug resolution processes.
- Provide feedback to testing teams to prevent code defects reaching production.
- Deliver training and technical advice within assigned domains.
- Document troubleshooting steps and maintain platform knowledge.
Requirements
- Location: Budapest with flexible/hybrid work arrangement
- Passion for customer satisfaction and managing customer needs.
- Experience or interest in microservice architecture and programming/scripting.
- Excellent communication and presentation skills.
- Demonstrated leadership qualities and ability to meet critical deadlines.
Culture & Benefits
- Independence to make an impact and ownership of work.
- Collaborative and empathetic work environment.
- Competitive benefits and perks comparable to larger tech companies.