TL;DR

Automation Strategist (AI): Helping enterprise customers shape their automation strategy and identify/deploy high-value use cases that guide them toward meaningful AI-enabled transformation. Focus on consulting, systems thinking, orchestration, and continuous value discovery to deliver value through clarity, impact, curiosity, and expertise.

Location: USA & Canada

Salary: $119K - $237.5K

Company

Zapier builds and uses automation every day to make work more efficient, creative, and human.

What you will do

  • Guide customers’ automation strategy by building relationships, advising on governance, and helping set goals for AI-orchestrated processes.
  • Discover and deploy high-value use cases by identifying impactful automation opportunities, co-designing implementation patterns, and translating business problems into orchestration strategies.
  • Drive customer outcomes by demonstrating ROI and unlocking new value paths through expanded automation usage.
  • Collaborate across Zapier with Sales, Support, Product, and others to deliver a unified customer experience.
  • Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.

Requirements

  • 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles).
  • Strategic, customer-centric problem solver, relentlessly focused on outcomes.
  • Skilled at discovering what customers actually need and communicating automation value in terms of ROI, efficiency, scalability, and risk reduction.
  • Ability to operate across audiences, from executive sponsors to execution teams running sprint-style projects.
  • Proficiency in interpreting usage patterns, account signals, and customer behavior to inform strategy.

Culture & Benefits

  • All-remote company.
  • Lead customer engagements with clarity, dependability, and approachable expertise, focusing on delivery meaningful value.
  • Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.