TL;DR
Customer Success Manager with Hebrew: Primary lead for high-value enterprise customers on Redis platform, building trusted relationships, leading onboarding, driving adoption and expansions. Focus on project-managing integrations, collaborating on account strategies with commercial teams, and proactively mitigating churn risks.
Location: EMEA, hybrid (home and office options)
Company
Redis builds the in-memory data platform powering fast apps worldwide for 10,000+ customers.
What you will do
- Serve as primary lead for high-value customers, building strong relationships with counterparts and becoming trusted advisor
- Lead onboarding to start clients using Redis platform and drive adoption
- Project-manage integrations and post-launch expansion initiatives with guidance and solutions
- Work with commercial team to identify growth opportunities and develop account strategy
- Proactively identify and mitigate churn risks
Requirements
- 3+ years in customer-facing roles, ideally Customer Success for enterprise software
- Experience with enterprise customers and dynamic/technical accounts
- Proven experience growing customer relationships and expanding business understanding
- Aptitude and curiosity for technical concepts (product is technical)
- Strong presentation, communication, organization, multitasking, time management skills
- Fluent Hebrew and English speaking
- Bachelor's degree required
Nice to have
- Experience with NoSQL databases or distributed caches
Culture & Benefits
- Competitive compensation with salary and equity grants
- 25 days flexible vacation time
- Hybrid working from home and office
- Monthly home internet & phone allowance, one-time home-office setup
- Health and dental insurance, personal life insurance, critical illness cover
- Lunch and snacks in the office