TL;DR
Renewals Operations Manager: Architect and lead the global renewals strategy, overseeing the end-to-end renewal lifecycle with an accent on retention, forecasting, and process optimization. Focus on designing renewal workflows, automating manual tasks, and providing executive insights to drive predictable revenue growth.
Location: Hybrid role based in Frisco, TX, with 2-3 days per week onsite
Salary: $120,050–$150,000
Company
Trellix is a global cybersecurity company providing an open, native platform powered by AI, automation, and analytics to protect over 50,000 business and government customers.
What you will do
- Define and implement the global renewals strategy including segmentation and churn mitigation.
- Design, optimize, and document renewal workflows within Salesforce to improve efficiency.
- Lead renewal forecasting and provide executive-level reporting on churn risks and upsell opportunities.
- Collaborate cross-functionally with Finance, Sales, and Customer Success leadership.
- Manage and optimize renewal-related technology stack and automate manual processes.
- Analyze performance trends and translate insights into actionable strategies.
Requirements
- Location: Must be based in the United States with ability to work hybrid in Frisco, TX office.
- 5-7+ years in Sales/CS Operations, Revenue Operations, or Renewal Operations with 2+ years focused on renewals or retention.
- Advanced proficiency in Salesforce; experience with CPQ or Gainsight preferred.
- Strong ability to build retention models and communicate complex data to C-suite executives.
- Proven leadership in large-scale projects related to renewals or go-to-market strategies.
Culture & Benefits
- Flexible work hours and hybrid work environment.
- Retirement plans and comprehensive medical, dental, and vision coverage.
- Paid time off and parental leave.
- Support for community involvement and inclusive workplace culture.