TL;DR

Senior Cloud Support Engineer (Azure): Providing advanced L3 infrastructure support and optimizing Azure environments with an accent on operational excellence, incident resolution, and platform security. Focus on driving modernization initiatives, implementing Infrastructure as Code, and performing architecture assessments aligned with the Well-Architected Framework.

Location: Must be based in Sofia, Bulgaria (Hybrid work arrangement).

Company

A global software and cloud solutions provider with a presence in over 70 countries, focused on empowering teams to innovate and thrive in an AI-powered future.

What you will do

  • Provide advanced L3 support for production Azure environments, troubleshooting complex infrastructure and security incidents.
  • Ensure SLA compliance and participate in on-call rotations to manage critical escalations.
  • Perform technical assessments of client environments and design improvements based on the Azure Well-Architected Framework.
  • Implement Infrastructure as Code using Terraform or Bicep to drive cloud modernization and automation.
  • Produce clear operational documentation, runbooks, and knowledge base materials for proactive risk management.
  • Collaborate with internal stakeholders and clients to optimize performance, cost, and reliability.

Requirements

  • Several years of experience managing Microsoft Azure production environments.
  • Proven background in L3 managed infrastructure support.
  • Strong understanding of Azure architecture, security principles, and networking.
  • Demonstrated experience in a client-facing advisory role.
  • Strong technical expertise in Azure Identity, Compute, Storage, and Networking.
  • Proficiency in Infrastructure as Code (Terraform or Bicep) and Windows/Linux administration.

Nice to have

  • Experience with containerization strategies and PaaS adoption.
  • Background in security hardening and compliance governance.

Culture & Benefits

  • 26 days of annual paid leave and a one-month paid sabbatical every 3 years.
  • Private health insurance and Multisport card for wellness.
  • Flexible work policy combining remote options with in-office collaboration.
  • Monthly allowances for food vouchers and home-office/transport expenses.
  • Comprehensive continuous learning and development programs.