TL;DR
Help Desk Specialist (L1): Providing timely and effective technical support to the team, ensuring smooth onboarding and offboarding processes, and promptly resolving all IT requests within scope with an accent on technical condition of office equipment and software, managing inventory, and coordinating equipment orders. Focus on creating a FAQ for common technical questions, resolving equipment tracking issues, and compiling a complete list of services used within the company.
Location: Onsite role, providing technical support in the office
Company
United Tech is looking for a Help Desk Specialist (L1) to ensure uninterrupted technical support in the office and for specialists, keeping the workspace and team productive.
What you will do
- Provide timely technical support and manage onboarding/offboarding processes for employees.
- Configure, administer, and ensure proper functioning of employee devices and office equipment.
- Create user accounts, manage licenses, and serve as first-line technical support.
- Manage equipment inventory, including ordering, tracking, and depreciation.
- Work with documentation, spreadsheets, and maintain backup/power systems (Starlink, EcoFlow, generators).
- Contribute to project tasks like creating FAQs, resolving equipment tracking, and compiling service lists.
Requirements
- Experience providing technical support and resolving IT requests.
- Proficiency in configuring and administering employee devices and office equipment.
- Knowledge of user account creation and license management.
- Ability to work with documentation and spreadsheets.
- Familiarity with backup/power systems and office security systems (ACS, video surveillance).
- English: B2 required.
Culture & Benefits
- Opportunity to be a backbone of the team’s technical stability.
- Environment for growth in IT operations and support skills.