TL;DR
Technical Support Section Manager: Leading a team of technical support engineers to ensure high-quality resolution of customer issues with an accent on operational excellence and professional development. Focus on managing complex escalations, streamlining support processes, and driving cross-functional collaboration to improve overall customer outcomes.
Location: Must be based in or able to commute to Stuttgart, Germany (Hybrid model).
Company
PTC is a global software company bridging the physical and digital worlds to enable industrial digital transformation.
What you will do
- Lead and develop a team of 5–10 Technical Support Engineers to drive performance and engagement.
- Ensure timely resolution of customer technical issues and handle escalations.
- Manage day-to-day operations and execute global support strategies.
- Provide guidance on complex support cases and customer interactions.
- Collaborate cross-functionally to improve support processes and customer outcomes.
Requirements
- Proven leadership experience managing technical or support teams.
- Strong understanding of technical troubleshooting methodologies for complex enterprise applications.
- Customer-focused mindset with a passion for service excellence.
- Ability to manage multiple priorities and escalations in a fast-paced environment.
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience.
Culture & Benefits
- Hybrid working model providing flexibility between home and office.
- Collaborative and supportive leadership environment.
- Opportunities for professional growth within a global organization.
- Exposure to cutting-edge technologies and international customer support operations.