TL;DR
Customer Success Account Manager (Fintech): Managing and growing a portfolio of EU-based merchants with an accent on revenue growth, risk mitigation, and product adoption. Focus on building strong relationships with a portfolio of 300+ customers, driving transaction volume, and ensuring retention in a fast-paced fintech environment.
Location: Must be based in London, UK (Hybrid model).
Salary: £46,400–£69,600 GBP
Company
GoCardless is a global bank payment company processing billions in payments annually for over 100,000 businesses across 30+ countries.
What you will do
- Take full commercial ownership of a diverse portfolio of 300+ European customers worth $3M+ in ARR.
- Identify and cultivate opportunities to enhance customer engagement and increase transaction volume.
- Mitigate churn risk through proactive renewals and retention strategies.
- Provide regular reporting and actionable insights to customers during success reviews.
- Develop deep product expertise to support onboarding and demonstrate value to merchants.
Requirements
- Fluent French (native or professional) and English required.
- Proven track record in portfolio management and revenue growth.
- Strong verbal and written communication skills for managing client interactions.
- Ability to prioritize multiple important and urgent tasks in a fast-paced environment.
- Experience working cross-functionally and maintaining an operational mindset.
- Must be able to work in a hybrid capacity from the London office.
Nice to have
- Professional proficiency in German or Spanish.
Culture & Benefits
- Hybrid working model with flexibility in office attendance.
- Work Away Scheme allowing work from anywhere for up to 90 days per year.
- Equity participation for permanent employees.
- Comprehensive wellbeing support and medical cover.
- Parental leave support and generous annual holiday allowance plus wellness and volunteer days.