TL;DR
Deskside Engineer (IT Support): Ensuring seamless IT service management and desktop support within a hybrid work model with an accent on problem-solving and collaboration with cross-functional teams. Focus on enhancing operational efficiency and user satisfaction by implementing innovative solutions and proactive measures.
Company
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
What you will do
- Oversee the IT service management processes to ensure alignment with organizational goals and user needs.
- Provide expert desktop support to resolve technical issues efficiently and enhance user productivity.
- Collaborate with cross-functional teams to implement innovative solutions that improve service delivery.
- Monitor and analyze system performance to identify areas for improvement and optimize resource utilization.
- Implement proactive measures to prevent potential technical issues and minimize downtime.
Requirements
- Demonstrate proficiency in IT service management principles and practices.
- Possess strong problem-solving skills to address complex technical issues.
- Exhibit excellent communication skills for effective stakeholder engagement.
- Have experience in desktop support within a hybrid work model.
- Show ability to work independently and collaboratively in a team setting.
- Display knowledge of industry standards and best practices in IT service management.
Culture & Benefits
- Energetic, collaborative and inclusive workplace where everyone can thrive.
- Global community with more than 300,000 associates around the world.
- Take care of our people, clients, company, communities and climate by doing what’s right.
- Foster an innovative environment where you can build the career path that’s right for you.