TL;DR

Business Operations Manager: Driving global growth strategy and operational excellence for a travel-tech marketplace with an accent on data-driven decision making and cross-functional leadership. Focus on building scalable forecasting models, identifying market expansion opportunities, and leveraging AI-enabled tools to accelerate business impact.

Location: London, United Kingdom (Hybrid/Remote-friendly)

Company

Viator is a subsidiary of the Tripadvisor Group, serving as a leading global marketplace for travel experiences.

What you will do

  • Define and operationalize the global strategic roadmap, including OKRs and performance targets.
  • Lead large, cross-functional initiatives to launch and scale global programs.
  • Develop decision-ready insights for leadership by synthesizing market data and business performance.
  • Build and maintain scalable dashboards, forecasting models, and business reviews.
  • Identify and pilot opportunities for growth through process redesign, automation, and AI tools.
  • Establish feedback loops to ensure analytics inform go-to-market strategies and product prioritization.

Requirements

  • 5+ years of experience in business operations, strategy, analytics, or consulting in a high-growth environment.
  • Strong proficiency in SQL and Tableau for performance diagnostics and dashboard development.
  • Proven track record of leading complex, cross-functional initiatives with measurable business impact.
  • Ability to translate ambiguous business questions into structured frameworks and actionable recommendations.
  • Experience in building executive-ready narratives that connect data to operational strategy.
  • Familiarity with workflow automation and AI-driven tools for decision support.

Culture & Benefits

  • Flexible remote-friendly work approach with options for on-site collaboration.
  • Competitive compensation packages with annual bonuses.
  • Annual lifestyle benefit for travel or wellness needs.
  • Travel perks and discounts.
  • Tuition assistance for professional development programs.
  • Employee assistance program and donation matching.