TL;DR

Senior Solutions Engineer (SaaS): Engaging with customers to educate them on Grafana's value proposition and drive product conversations with an accent on advanced competitive knowledge, technical skill, and credibility. Focus on enhancing documentation, writing blog posts, recording videos, contributing knowledge base articles, and creating other enablement material.

Location: Remote (United States). Ideally located in Atlanta, Orlando, Miami, and/or Tampa.

Salary: $204,000 - $254,000 OTE

Company

Grafana Labs helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack.

What you will do

  • Partner with the Sales team to articulate the Grafana value proposition, vision, and strategy to customers.
  • Own the technical engagement with customers and help close high-velocity opportunities.
  • Deliver product and technical presentations to potential and existing customers.
  • Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape.
  • Drive product conversations based on need and problems learned during customer interactions.
  • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other enablement material.

Requirements

  • 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
  • Strong judgment, collaboration, and leadership skills.
  • First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers.
  • Technical mindset and a desire to grow technically.
  • Self-motivated, initiative, and creative.

Culture & Benefits

  • 100% Remote, Global Culture.
  • Scaling Organization with meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication with open decision-making and regular company-wide updates.
  • Innovation-Driven with autonomy and support to ship great work and try new things.
  • Operate a global annual leave policy of 30 days per annum with 3 days of annual leave entitlement reserved for Grafana Shutdown Days.