TL;DR

Backoffice Agent (Igaming): Managing operational tasks and customer support cases with an accent on Responsible Gaming and compliance protocols. Focus on ensuring smooth business operations by investigating inquiries, adhering to regulatory requirements, and collaborating with internal teams to provide a safe gaming environment.

Location: Onsite in Athens, Greece

Company

Kaizen Gaming is a global GameTech company powering Betano, operating across 20 markets with a diverse team of over 2,700 professionals.

What you will do

  • Monitor operational queues and resolve routine customer inquiries via various communication channels.
  • Manage Responsible Gaming cases, including self-exclusion protocols and player education.
  • Handle sensitive requests related to data privacy, legal compliance, and suicide prevention protocols.
  • Collaborate with internal stakeholders to escalate complex issues and ensure adherence to SLAs.
  • Support the implementation of new operational processes and tools to enhance team productivity.
  • Maintain compliance with company policies, industry regulations, and data protection standards.

Requirements

  • Language: Fluent Czech and English skills required.
  • Minimum 1–2 years of experience in customer operations or backoffice roles.
  • Strong attention to detail and organizational skills.
  • Familiarity with customer support systems and data management tools.
  • Proactive problem-solving approach and excellent communication skills.
  • Associate’s degree in business, administration, or a related field.

Culture & Benefits

  • Certified Great Place to Work in Europe.
  • Opportunity to work within a diverse, multinational team of 40+ nationalities.
  • Focus on professional development and career growth in the GameTech industry.
  • Dynamic and fast-paced environment.