TL;DR

Lead IT Operations (Google Workspace): Overseeing the enterprise-grade administration, security, and optimization of the Google Workspace environment with an accent on automation, endpoint management, and advanced security compliance. Focus on acting as the L3 escalation point, mentoring support teams, and driving operational efficiency through Google Apps Script and AI integration tools.

Company

Freshworks builds uncomplicated, AI-powered service software that delivers exceptional customer and employee experiences for over 72,000 global companies.

What you will do

  • Own the end-to-end administration, health, and optimization of the enterprise Google Workspace environment.
  • Configure and maintain advanced security policies, including DLP, MDM, MAM, and email security protocols.
  • Act as the L3 technical escalation point for high-priority collaboration tool issues.
  • Identify operational bottlenecks and develop automation workflows using Google Apps Script.
  • Administer secondary platforms including Slack and Zoom.
  • Support and mentor L1/L2 IT Helpdesk teams to foster continuous learning and maintain system documentation.

Requirements

  • 6–10 years of experience in IT Operations, with at least 5 years dedicated to Google Workspace administration.
  • Proven hands-on experience with Google Apps Script for workflow automation and administrative tasks.
  • Strong background in security and endpoints, including DLP, MDM/MAM, and Chrome Browser Cloud Management.
  • Practical experience with GCP, specifically Service Accounts and BigQuery log analysis.
  • Experience with SSO/SAML integrations, identity management, and enterprise-level SaaS administration.
  • Excellent documentation and communication skills for technical and non-technical stakeholders.

Nice to have

  • Active Google Workspace Administrator Certification.
  • Proficiency in Python, Go, or GAM for advanced bulk operations.
  • Experience with tenant migrations or domain consolidations during M&A.
  • Hands-on experience building AI-integrated workflows and custom agents.

Culture & Benefits

  • Collaborative, people-first environment focused on eliminating friction and enhancing productivity.
  • Commitment to diversity, equity, and inclusion with equal opportunity for all backgrounds.
  • Opportunity to influence global enterprise infrastructure at a major SaaS product company.
  • Focus on professional development through mentorship and technical ownership.