TL;DR
Production Support Manager (Fintech): Ensuring the day-to-day stability, reliability, and regulatory compliance of critical banking applications with an accent on operational excellence, incident management, and service delivery. Focus on coordinating production releases, identifying recurring issues, and driving automation initiatives to improve efficiency.
Company
Swissquote is the Swiss Leader in Online Banking, providing trading, investing, and banking services to +650’000 clients through performant and secured digital platforms.
What you will do
- Ensure the smooth daily operation of critical banking systems and guarantee service continuity.
- Monitor operational workflows to ensure compliance with internal policies and regulatory requirements.
- Manage the support queue, prioritize and resolve incidents, and escalate to technical teams when required.
- Act as the main point of contact between business users and IT for production-related matters.
- Supervise and coordinate production releases, ensuring minimal operational impact.
- Identify recurring issues and implement corrective actions to reduce operational risk.
Requirements
- 3+ years of experience in banking operations or application support within a production environment.
- Proven experience managing or coordinating a team in a run/production context.
- Strong understanding of banking processes and regulatory constraints.
- Hands-on, pragmatic, and solution-driven approach.
- Ability to operate under pressure in a time-sensitive environment.
- Structured, autonomous, and accountable.
Culture & Benefits
- Flexible work environment without a dress code.
- Multicultural teams.
- Opportunity to grow skills and boost career in a fast-paced environment.