TL;DR
Senior Professional Services Engineer (CX): Delivering technical consulting and implementation for enterprise contact center solutions with an accent on configuration, system integration, and customer success. Focus on managing end-to-end project life cycles, providing technical architecture leadership, and ensuring seamless deployment of complex CXone ecosystems.
Location: Must be based in the United Kingdom
Company
NICE is a global leader in software solutions for customer experience, financial crime, and public safety, trusted by thousands of businesses worldwide.
What you will do
- Engage customers in a consultative capacity to design and deploy specialized contact center solutions.
- Configure and implement products based on best practices and unique business requirements.
- Manage the end-to-end project life cycle including costing proposals, risk analysis, and change control.
- Provide technical architecture leadership and database design support for major client projects.
- Track time and project status to ensure revenue recognition and timely deployment.
- Supervise and mentor junior staff and sub-contracted personnel on assigned projects.
Requirements
- Must be located in the United Kingdom
- Proven senior-level technical configuration and programming expertise.
- Experience in process, data, and object modeling within diverse application environments.
- Strong background in database design, development, and application management.
- Demonstrated ability in technical architecture, business analysis, and project management.
- Professional communication skills for effective customer interaction.
Culture & Benefits
- Work in a fast-paced, collaborative, and creative environment with a market-disrupting global team.
- Access to endless internal career opportunities across multiple disciplines and domains.
- Continuous learning and development in AI, cloud, and digital technologies.
- Opportunity to work with a leader in customer experience software used by Fortune 100 corporations.