TL;DR

AI Patient Access Specialist (Healthcare AI): Bridging the gap between traditional insurance verification and cutting-edge machine learning, teaching the Infinitus AI system to navigate the complexities of the healthcare reimbursement landscape. Focus on assisting the AI in complex insurance calls, improving healthcare data collection and AI accuracy.

Location: Remote

Company

Infinitus is AI communications in service of patients, pioneering agentic communications to connect the entire healthcare system.

What you will do

  • Assist the Infinitus AI system in completing complex insurance verification phone calls.
  • Work with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy.
  • Ensure the quality of recorded AI outputs, identifying nuances in payer responses.
  • Ensure accurate entry of information into proprietary platforms from various sources.
  • Identify, document, and submit Adverse Events during interaction with callers and/or received documentation.
  • Consistently hit daily production and quality benchmarks by handling tasks that the AI agent cannot handle.

Requirements

  • Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred.
  • Comfortable learning and operating new, proprietary software programs with high speed and precision.
  • Strong written and verbal communication skills; ability to explain complex insurance concepts clearly.
  • Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI).
  • Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks.

Nice to have

  • Experience in a high-volume Call Center environment.
  • Previous experience as a Case Manager or Reimbursement Specialist.
  • 1–2 years of Customer Service or Sales experience.

Culture & Benefits

  • Comprehensive Health, Vision, and Dental insurance.
  • 401(k) plan options.
  • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only).
  • Competitive salary, equity, and 401(k).
  • Wellness stipend & great benefits (medical, dental, vision).
  • Generous PTO & parental leave.

Hiring process

  • Apply & meet our recruiting team.
  • Virtual interviews to showcase your skills.
  • Final onsite loop to meet the team and get to know us better.